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SSC - GovITwiki


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"shared service center . A process-driven; technology-leveraged service delivery facility set up within an enterprise to provide expert staff; tools and procedures to foster continuous improvement. As a result of globalization and the rise of decentralized; ""virtual"" enterprises; SSCs have emerged as an efficient and cost-effective service delivery model for a variety of business processes. The idea behind SSCs is to centralize routine service and administrative activities such as human resources and procurement that would otherwise be replicated in multiple locations."

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