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ACD (automatic call distributor) - GovITwiki

ACD (automatic call distributor)

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A specialized phone system that h andles many incoming calls. ACDs are used for avariety of order-taking functions; such as calls to help desks or dispatching of servicetechnicians. They are designed to distribute a large volume of incoming callsuniformly to operators or agents (for example; for airline reservations).

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